Privacy Policy 

Introduction  

We are committed to ensuring that your privacy is protected and that all personal data obtained and processed by us is done so in accordance with the General Data Protection Regulations (GDPR) and UK data protection laws.

‘Personal Information’ means data that relates to a natural individual who can be identified from that information or together with other information which is held by or is likely to be held by the company. Whilst GDPR does not cover information that identifies an organisation, it does cover personal and sensitive information relating to individuals within it (e.g. directors, beneficial owners or other controlling officials).

Who are we 

The company responsible for the processing of your personal information is:

SAUL D HARRISON & SONS PLC of Harrison Wipes, 4 Langley Close, Romford, Essex, RM3 8XB. 

Company no: 08099129 

Our registration number with the Information Commissioner’s Office is Z6977698. 

What we might collect 

Data is only obtained, processed or stored when we have met the lawfulness of the processing requirements of the GDPR. In order to effectively and compliantly carry out everyday business transactions we may collect, use, store and transfer different kinds of personal data about you which includes, (but is not limited to): 

  • Identity Data includes first name, maiden name, last name, username or similar identifier, job title. 
  • Contact Data includes billing address, delivery address, addresses of all site locations, email address and telephone numbers. 
  • Financial Data includes bank account and payment card details. 
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. 
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 
  • Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses. 
  • Usage Data includes information about how you use our website, products and services. 
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

How the information is collected 

Most of the personal information we hold about you is that which we collect directly from you. Personal data can be collected in one or more of the following ways: 

  • When you communicate through email, phone or website. 
  • When you apply to open an account. 
  • When you register to receive information from us. 
  • Each time you purchase our products or services. 
  • If you interact with us, respond to communications or surveys, or enter competitions. 
  • When you accept cookies on our website. 
  • When you download one of our brochures. 
  • When you fill in one of our forms, including but not limited to our ‘Send us a message’ and ‘Contact us’ forms. 

When someone visits the Harrisonwipes.co.uk website, we use the third-party service Google Analytics to collect standard browsing information and details of visitor behaviour patterns. We do this to find out things like how many people visit the various sections of our site, so we can ensure it meets the needs of our users. This information is processed by Google in a way which doesn’t identify any individual visiting the website. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

If we do want to collect personally identifiable information through our website, we will always ask before doing so. We will make it clear when we collect personal information and will explain what we intend to do with it. 

What we do with the information we gather and the legal basis for processing 

We require the information to understand your needs and provide you with a better service. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

  • Where we need to perform the contract we are about to enter into or have entered into with you. 
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
  • Where we need to comply with a legal or regulatory obligation. 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Purpose / Activity Type of data Lawful basis for processing
To register you as a new customer, including carrying out credit reference checks.
  • Identity
  • Contact
  • Financial
  • Performance of a contract with you
To process and deliver your order, manage payments, fees and charges, and recover money owed.
  • Identity
  • Contact
  • Financial
  • Transaction
  • Marketing and communications
  • Performance of a contract with you
  • Legitimate interests (to recover debts)
To manage our relationship with you, including notifying you of changes and requesting reviews or surveys.
  • Identity
  • Contact
  • Profile
  • Marketing and communications
  • Legal obligation
  • Legitimate interests
  • Consent
To enable you to participate in a prize draw, competition or survey.
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and communications
  • Performance of a contract
  • Legitimate interests
  • Consent
To administer and protect our business and website.
  • Identity
  • Contact
  • Technical
  • Legitimate interests
  • Legal obligation
To deliver relevant website content, advertising and marketing communications.
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and communications
  • Technical
  • Legitimate interests
  • Consent
To use data analytics to improve our website, products, services and marketing.
  • Technical
  • Usage
  • Legitimate interests
To make suggestions and recommendations about goods or services that may interest you.
  • Identity
  • Contact
  • Technical
  • Usage
  • Profile
  • Legitimate interests

Information sharing 

We may share your personal data with other companies in our group for legitimate business reasons. 

We may sometimes contract with third parties to supply products and/or services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. 

We may also share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this data protection notice. 

If any of your personal data is required by a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law. 

In limited and necessary circumstances, your information may be transferred outside of the EEA or to an international organisation to comply with our legal or contractual requirements.

If it is necessary to transfer personal information outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA and we will use one of these safeguards: 

  • Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. 
  • Put in place a contract with the recipient that means they must protect it to the same standards as the EEA. 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately by emailing sales@harrisonwipes.co.uk or by calling 01708 377330 

Data breach 

The GDPR defines a personal data breach as “a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data”. 

This includes breaches that are the result of both accidental and deliberate causes. Personal data breaches can include: 

  • Access by an unauthorised third party. 
  • Deliberate or accidental action (or inaction) by a controller or processor. 
  • Sending personal data to an incorrect recipient. 
  • Computing devices containing personal data being lost or stolen. 
  • Alteration of personal data without permission. 
  • Loss of availability of personal data. 

If there is a data breach which leads to the loss of highly sensitive data and poses a risk to that data, we will notify the relevant Information Commissioner Office within 72 hours of first becoming aware of that breach. The data subject will also be notified. 

How long do we keep personal data? 

We will retain your personal data for as long as is necessary to allow us to carry out our business or where appropriate as required to be kept by law, regularity requirements or in in connection with any anticipated litigation. 

Your rights 

Under the GDPR and the Data Protection Act (DPA) 2018 you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. 

  • You have the right to obtain access to and copies of personal information we hold about you which you have provided to us, including for the purpose of you transmitting that data to another data controller. We will provide this information at the earliest opportunity, but at a maximum 30 days from the date the request was received. 
  • Deliberate or accidental action (or inaction) by a controller or processor. 
  • Where the provision of information is complex or subject to a valid delay, the period may be extended by two further months where necessary and you will be kept informed throughout the retrieval process of the reasons for the delay. 
  • You have the right to require us to update and amend personal information we hold about you which you have provided to us. 
  • You have the right to request us not to send you marketing communication. 
  • You have the right to request us to erase all your personal information (the right to be forgotten). 

We have ensured that exercising your right to the above is as clear and straightforward as possible, and can be done so by stating your request in the following ways 

  • In writing to SAUL D HARRISON & SONS PLC at Harrison Wipes, 4 Langley Close, Romford, Essex 
  • Via website contact form 

If you no longer wish to receive marketing information from us, this can be done by clicking on the unsubscribe link in the relevant marketing communication or by contacting us as per the above.

Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply. If, for any reason, we are unable to act in response to a request for erasure, we always provide a written explanation to the reasons why.

If you are not satisfied with how we are processing your personal information, you can make a complaint to the Information Commissioner and you can find out more about your rights under data protection legislation from the Information Commissioner’s Office website: www.ico.org.uk 

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.

You should exercise caution and look at the privacy statement applicable to the website in question and make sure you are satisfied how that information is collected and shared. 

Changes to this privacy notice 

We keep our privacy notice under regular review. This privacy notice was last updated in January 2025. 

Cookie Policy 

How we use cookies 

The Harrisonwipes.co.uk website makes limited use of cookies. 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages and buttons are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The cookies used on our website are based on the International Chamber of Commerce guide for cookie categories: 

  • Strictly necessary 
  • Performance 
  • Functionality 
  • Targeting or Advertising 

Strictly Necessary 

‘Strictly Necessary’ cookies let you move around the website and use essential features like secure areas, forms, shops, and baskets. These cookies don’t collect any information about you that could be used for marketing or remembering where you’ve been on the internet. 

Performance 

‘Performance’ cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is. 

Functionality 

‘Functionality’ cookies are used to provide services or to remember settings to improve your visit. We currently do not have any cookies for ‘Functionality’. 

Targeting or Advertising 

‘Targeting’ cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website.